{"id":28261,"date":"2025-10-28T13:09:48","date_gmt":"2025-10-28T17:09:48","guid":{"rendered":"https:\/\/www2.buildingreports.com\/?page_id=28261"},"modified":"2026-03-30T18:11:00","modified_gmt":"2026-03-30T22:11:00","slug":"buildingreports-scanseries-member-knowledgebase","status":"publish","type":"page","link":"https:\/\/www2.buildingreports.com\/buildingreports-scanseries-member-knowledgebase\/","title":{"rendered":"Self-Help Support Center"},"content":{"rendered":"\n

\n\t\t\tSupport Center\t<\/h2>\n\t

\n\t\t\t\tBuildingReports Self-Help Support Center\n\t\t\t<\/h1>\n\t

Live Member Services Support<\/strong><\/h4>\nHours:<\/strong> Mon-Fri 8AM to 5PM Eastern time
\nPhone:<\/strong> (770) 495-1993 ext. 2
\nComplianceCenter Support Email: <\/strong>compliancecenter@buildingreports.com<\/a>\n

ScanSeries & Reporting Portal Support Email: <\/strong>memberservices@buildingreports.com<\/a><\/p>\n

Login Credentials & Account Access Support: <\/strong>For assistance with your login credentials or access to your reports, please contact your service provider or account administrator. If you do not know your service provider’s contact information, please visit our member locator<\/a>.<\/p>\n\t

Self-Help Support Resources<\/strong><\/h4>\n

BuildingReports University is your source for self-help PDF guides, tutorials and demonstration videos to help you expedite resolution for the most common support questions.<\/p>\n

NOTE: You must be logged into your account on our website in order to access resources based on your account type and user role. If you do not see content below, please try logging in again by clicking here<\/a>. If that is unsuccessful, please contact Member Services<\/a>.<\/strong><\/p>\n\t

\n\t\t\t\tHow-To Guides\n\t\t\t<\/h1>\n\t\t

ScanSeries<\/h3>\t\t\t\n\t\t\t ScanSeries for iOS User Guide<\/a>\t\t\n\t\t\t ScanSeries for Android User Guide<\/a>\t\t\n\t\t\t FireScan Barcode Placement Guide<\/a>\t\t\n\t\t\t SprinklerScan Barcode Placement Guide<\/a>\t\t\n\t\t\t Kitchen Hood Barcode Placement Guide<\/a>\t\t\n\t\t\t Pump Test Guide<\/a>\t\t\n\t\t\t Sensitivity Testing User Guide<\/a>\t\t\n\t\t

Reporting & Administration Portal<\/h3>\t\t\t\n\t\t\t Getting Started Guide<\/a>\t\t\n\t\t\t Merging User Guide<\/a>\t\t\n\t\t\t Import Tool Guide<\/a>\t\t\n\t\t\t Heat Map User Guide<\/a>\t\t\n\t\t\t Partnerships User Guide<\/a>\t\t\n\t\t

Special Devices<\/h3>\t\t\t\n\t\t\t Socket Mobile Bluetooth Scanner Pairing Instructions for Android<\/a>\t\t\n\t\t\t Socket Mobile Bluetooth Scanner Pairing Instructions for iOS<\/a>\t\t\n\t\t

BRForms<\/h3>\t\t\t\n\t\t\t BRForms Creation Guide<\/a>\t\t\n\t\t\t BRForms User Guide<\/a>\t\t\n\t\t

DocDrive<\/h3>\t\t\t\n\t\t\t DocDrive User Guide<\/a>\t\t\n\t\t\t DocDrive for iOS User Guide<\/a>\t\t\n\t\t\t Floor Plans User Guide<\/a>\t\t\n\t\t

Inspection State Transitions<\/h3>\t\t\t\n\t\t\t Inspection State Transitions User Guide<\/a>\t\t\n\t\t

ManagerSeries<\/h3>\t\t\t\n\t\t\t AccountManager User Guide<\/a>\t\t\n\t\t\t SchedulingManager User Guide<\/a>\t\t\n\t\t\t ServiceManager Guide<\/a>\t\t\n\t\t\t NotificationManager User Guide<\/a>\t\t\n\t\t

Integrations<\/h3>\t\t\t\n\t\t\t HubSpot Integration User Guide<\/a>\t\t\n\t\t\t IROL Integration User Guide<\/a>\t\t\n\t\t\t Salesforce Integration Setup Guide<\/a>\t\t\n\t\t\t ServiceTrade Integration User Guide<\/a>\t\t\n\t\t\t LIV Integration User Guide<\/a>\t\t\n\t\t\t Single Sign-On (SSO) Setup Guide<\/a>\t\t\n\t\t

ComplianceCenter Premium Members<\/h3>\t\t\t\n\t\t\t Set Up & Adding a Building<\/a>\t\t\n\t\t\t Linking a Building to an AHJ<\/a>\t\t\n\t\t\t Submitting a BuildingReports Report to an AHJ<\/a>\t\t\n\t\t\t Submitting Other Reports to an AHJ<\/a>\t\t\n\t\t

LiveArchive<\/h3>\t\t\t\n\t\t\t LiveArchive User Guide<\/a>\t\t\n\t

\n\t\t\t\tTutorial Videos\n\t\t\t<\/h1>\n\t\t\t\t\t\"wistia-video-thumbnail\"\/\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t

Download a Building<\/h3>\t\t\t\n\t\t\t\t

BuildingReports Reporting & Admin Portal<\/p>\n\t\t\t\t\t\"wistia-video-thumbnail\"\/\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t

Get Reports Page Tutorial<\/h3>\t\t\t\n\t\t\t\t

BuildingReports Reporting & Admin Portal<\/p>\n\t\t\t\t\t\"wistia-video-thumbnail\"\/\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t

(DocDrive or DocDrive Plus required)<\/h5>

Floor Plans Tutorial<\/h3>\t\t\t\n\t\t\t\t

BuildingReports Reporting & Admin Portal<\/p>\n\t\t\t\t\t\"wistia-video-thumbnail\"\/\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t

Scheduling Manager Tutorial<\/h3>\t\t\t\n\t\t\t\t

ManagerSeries<\/p>\n\t\t\t\t\t\"wistia-video-thumbnail\"\/\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t

Socket S800 Bluetooth Scanning Device Pairing with iOS Tutorial<\/h3>\t\t\t\n\t\t\t\t

Scanning Devices<\/p>\n\t\t\t\t\t\"wistia-video-thumbnail\"\/\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t

SocketScan S800 Bluetooth Pairing to Android Device<\/h3>\t\t\t\n\t\t\t\t

Scanning Devices<\/p>\n\t\t\t\t\t\"wistia-video-thumbnail\"\/\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t

Set Up & Adding Buildings<\/h3>\t\t\t\n\t\t\t\t

ComplianceCenter<\/p>\n\t\t\t\t\t\"wistia-video-thumbnail\"\/\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t

Linking Buildings to an AHJ<\/h3>\t\t\t\n\t\t\t\t

ComplianceCenter<\/p>\n\t\t\t\t\t\"wistia-video-thumbnail\"\/\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t

Submitting ScanSeries Reports to an AHJ<\/h3>\t\t\t\n\t\t\t\t

ComplianceCenter<\/p>\n\t\t\t\t\t\"wistia-video-thumbnail\"\/\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t

Submitting BRForms\/Non-ScanSeries Reports to an AHJ<\/h3>\t\t\t\n\t\t\t\t

ComplianceCenter<\/p>\n\t\t\t\t\t\"wistia-video-thumbnail\"\/\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t

How to Get Your Reports<\/h3>\t\t\t\n\t\t\t\t

For Facility End-Users<\/p>\n\t\t\t\t\t\"wistia-video-thumbnail\"\/\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t

Manager Series Webinar<\/h3>\t\t\t\n\t\t\t\t

Recorded Webinars<\/p>\n

\n\t\t\t\t\"Screenshots\n\t<\/figure>\n\t

\n\t\t\t\tSchedule a Demo\n\t\t\t<\/h1>\n

\n\t\t\tSee how online inspection and compliance reporting tools can change your business.\t<\/h2>\n\t

Schedule a demo today and we’ll show you how you can reduce risk and improve efficiencies.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tGet Started\n\t\t<\/a>\n\n","protected":false},"excerpt":{"rendered":"

Support Center BuildingReports Self-Help Support Center Live Member Services Support Hours: Mon-Fri 8AM to 5PM Eastern time Phone: (770) 495-1993 ext. 2 ComplianceCenter Support Email: compliancecenter@buildingreports.com ScanSeries & Reporting Portal Support Email: memberservices@buildingreports.com Login Credentials & Account Access Support: For assistance with your login credentials or access to your reports, please contact your service provider […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-28261","page","type-page","status-publish","hentry"],"yoast_head":"\nSelf-Help Support Center - BuildingReports<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.buildingreports.com\/m\/buildingreports-scanseries-member-knowledgebase\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Self-Help Support Center - BuildingReports\" \/>\n<meta property=\"og:description\" content=\"Support Center BuildingReports Self-Help Support Center Live Member Services Support Hours: Mon-Fri 8AM to 5PM Eastern time Phone: (770) 495-1993 ext. 2 ComplianceCenter Support Email: compliancecenter@buildingreports.com ScanSeries & Reporting Portal Support Email: memberservices@buildingreports.com Login Credentials & Account Access Support: For assistance with your login credentials or access to your reports, please contact your service provider […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www2.buildingreports.com\/buildingreports-scanseries-member-knowledgebase\/\" \/>\n<meta property=\"og:site_name\" content=\"BuildingReports\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-30T22:11:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/embed-ssl.wistia.com\/deliveries\/fe74ca2117196e858f6a773023635a6d66e5f954.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www2.buildingreports.com\\\/buildingreports-scanseries-member-knowledgebase\\\/\",\"url\":\"https:\\\/\\\/www2.buildingreports.com\\\/buildingreports-scanseries-member-knowledgebase\\\/\",\"name\":\"Self-Help Support Center - 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