BuildingReports, the leader in web-based inspection reporting, has announced the release of Service Manager, the fourth application in their ManagerSeries product line.
Service Manager is a web-based service-dispatch add-on module that seamlessly integrates with other ManagerSeries modules (Accounts, Notifications and Scheduling Managers). Service Manager allows easy, flexible management of service events within members’ on-line accounts. Users can create, track and dispatch service appointments as well as manage workflow through multiple on-line calendar interfaces. Using Service Manager, field staff can update service tickets remotely before, during and after service appointments.
Features
- Permits users to communicate and confirm upcoming appointments automatically via email
- SMS dispatching allows field staff to receive real-time notification of service events to any cell phone
- In-field service staff can edit and complete digital service tickets on any internet-connected computer, netbook, tablet touch-screen smart-phone or PDA
- Signature capture on any device
- Allows user-entered database of system components, materials and labor rates for efficient service ticket creation
- Convenient tracking of service pricing and technician hours
Web Browser Compatibility
Using Web 2.0 technologies, Service Manager provides users with a desktop application-like feel. The ability to send and receive data or enter information instantly makes BuildingReports’ ManagerSeries the most efficient online service management solution on the market.
About BuildingReports
Building-safety compliance is critical to service companies, building owners, and fire and safety officials charged with safeguarding occupants. BuildingReports’ mobile and online inspection reporting tools enable inspectors to accurately gather data on fire and life safety devices—ensuring these devices are working properly and meeting code requirements—as well as identify necessary compliance actions through easily verifiable inspection reports.
