Customer Service

BRForms Support Added to LiveArchive

By Joanna Ku | February 18, 2020

BRForms and LiveArchive users can now leverage QR code scanning with LiveArchive to provide access to BRForms reports.


By Joanna Ku | July 23, 2019

Click on the infographic below to see how perceptions align and differ between service companies and facility management professionals, including the growing use of technology in service delivery and customer satisfaction.

New Account Manager Role Improves Field Service, Increases Security

By Joanna Ku | August 12, 2015

BuildingReports is pleased to introduce an addition to the Administrator, Manager, Manager/Inspector, Inspector and Custom User role types: Account Manager. The addition of this new feature is in response to requests from our valued Service Members, and is another example of why your feedback is so valuable. The Account Manager role is a new user […]

VSR Magazine examines how technology is “Fixing Field Service”

By Joanna Ku | June 16, 2015

A June 15th article by Julie Ritzer Ross in VSR Magazine took an interesting look at several technologies (including BuildingReports and our hardware partners at Janam) that helping companies overcome obstacles and deliver better field service. the author writes, “Long mired in paper, pens, and clipboards, field service organizations are fast gravitating towards technology for […]

Selecting a Service Provider

By Joanna Ku | October 31, 2014

According to a recent study conducted by PricewaterhouseCoopers (The ever-changing global service provider industry: Key findings for 2010), businesses ranked the following strategic differentiators as their top ten considerations when selecting a service company: Skills & training of workforce Depth of industry knowledge Quality of customer service Depth of process knowledge Low cost of service […]

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